Carole J. Shafer, PHR
CaroleShafer@roddycreek.com



SUMMARY

Seasoned Human Resources professional with proven hands-on experience in department organization and leadership, benefits management and as a senior generalist or department head.


EMPLOYMENT HISTORY

March 2008 to February 2009
A-TEK, Inc.
Sr. Hr Generalist and Benefits Manager

Responsible for managing all benefits for nationwide government contractor with 200 employees. Responsibilities and major accomplishments included: planning, initializing and managing open enrollment, adding employees benefits options to plan. Executed broker change and supervised all enrollments in employee benefits. Supervised two HR staff members. Updated FMLA policies to reflect 2009 changes.

Responsible for COBRA administration, HIPAA "officer", processing disability and worker's comp insurance claims, OSHA reporting. Responsible employee relations expertise for company; developed training in FMLA, documentation, and legal and effective hiring. Developed training in documentation, FMLA, effective and legal hiring. Hands on management of complicated performance management system from cradle to grave of creating documentation to coaching managers in writing and delivering review to finalizing pay increase or change. Managed knowledge enhancement and tuition reimbursement program.

Stratecom
August 2007 to February 2008
Manager, Human Resources

Human Resources Manager for small government contractor. Responsible for extensive full-life cycle recruiting of contracts professionals and "1102" government employees with active security clearance, in addition to all HR functions including payroll. Updated Affirmative Action Plan.

GCS
June 2006 to August 2007
Director, Human Resources and Administration

Responsible for establishing and managing human resources activities for government contractor for all functions, as well as, operational and administrative functions. Responsibilities and accomplishments include:

Roddy Creek Enterprises
March 2006 to June 2006

Assisted in establishing family retail business. Purchased business; set up accounting system; recruited staff; responsible for meeting business needs such as licenses and insurance.

Digital Intelligence Systems
April 2005 to March 2006
Director, Human Resources

Responsible for Human Resources functions including payroll for multi-state corporation. Supervised payroll and generalist/recruiting staff. Audited all processes and changed practices to ensure compliance and functionality. Answered two EEOC complaints; updated Employee Handbook; transitioned from Paychex to ADP; implemented HRIS.

Concert Technologies
April 2004 to April 2005
Director, Human Resources

Responsible for Human Resources in small telecommunication firm. Established HR department, wrote handbook, implemented time clock, manage policies and procedures implementation. Responsible for recruiting, benefits and COBRA administration, training, payroll, extensive employee relations, and implemented HRIS. Classified employees under new FSLA regulations; wrote job descriptions; implemented new corrective action process and evaluation process. Additionally responsible for office management and administration. Including: vendor management, business insurance, and building/lease management.

Roddy Creek Enterprises
August 2001 to April 2004
Human Resources Consultant

Human Resources consultant with clients including small businesses, non-profit organization, government contractors and placement agencies.

Contracts included setting up HR departments, recruiting, administrative management and specialty consulting for government contractors, SBA certified 8(a)'s, woman-owned business, placement agency and non-profit agency. Assignments included:

Global Trade Technologies, Inc.
September 2000 to July 2001
Director, Human Resources and Administration

Director of HR and Administration for software development company. Established and lead Human Resources department and functionality and supervised administrative functions and staff.

Included: recruiting, compensation, benefits administration, employee relations, compliance and employment law issues. Developed policies and procedures for Tuition Reimbursement and Technical Training, Employee Handbook, Employee Referral Program; selected and implemented HRIS.

Implemented recruiting procedures; and extensive hands-on recruiting of technical staff with all skill levels. Responsible for recruiting; advertisements and job postings; 'invitational' interviewing events. Trained senior managers for events.

Responsible for administrative functions managing administrative staff. Led corporation in facility move including review of sub-leasing documents, managing telephone system purchase and installation, modular furniture, electricians, cable specialists and movers.

Calypso Online, Incorporated
June 1999 to August 2000
Director, Human Resources and Administration

Director of Human Resources and Administration for internet-based start up corporation. Responsible for all non-technical functions including HR, recruiting, contracts, vendor facility, accounting, and management functions. Included:

Contract Recruiter
September 1996 to June 1999

Contract recruiter assuming roles of Staffing Manager, Senior Technical Recruiter, Lead Recruiter and Staffing Manager for corporations such as: Logicon, Johnston McLamb, SAIC, GTE Government Systems, CACI, Capital One and America OnLine. Full-life cycle recruiting utilizing databases such as Restrack and Resumix, ABRA and internet recruiting.

SAIC
September 1995 to September 1996
Sector Recruiter

Responsible for establishing technical recruiting function for Technology Solutions Sector, a $1.5 million organization in four countries and seven states.

Mindbank Consulting Group
November 1992 to August 1995
Manager, Technical Recruiting

Technical Recruiter for staffing firm. Full life cycle recruiting and trained technical recruiters. Utilized relationship recruiting while recruiting a full-range of computer professionals. Backup administrator for 50 node corporate Novell network.

American Red Cross
August 1984 to November 1992

Various professional staff positions with American Red Cross Chapters in Loudoun County and Fairfax Counties in Virginia; Spartanburg, South Carolina and New Orleans, Louisiana. Retired as Chapter Manager at the Loudoun County Chapter.

Major accomplishments through tenure include: management and direction of American Red Cross programs in Loudoun County; recruited and directed volunteer Board of Directors; staff and volunteer supervision; accounting, fundraising, and financial Chapter functions. United Way Loaned Executive in Loudoun and Spartanburg Counties.

Served as disaster relief staff for Hurricane Andrew supervising 13 relief center managers, relief staff for Hurricanes Hugo, Elaina, Juan, and Bonnie, St. John Parish Tornadoes and Southeast Louisiana Flood and single family fire victims. Maintained First Aid and CPR instructor and instructor trainer status throughout paid staff tenure and five-year volunteer staff tenure. Frontline Leadership training. Directed major retraining effort for volunteer CPR and First Aid instructors.

Established Southern Fairfax Branch by selecting site; staff selection. Directed AIDS awareness program targeted at high school students in small southern community. Received Tiffany Award for Employee Excellence.

 

EDUCATION AND CERTIFICATIONS

University of Nebraska-Lincoln
Business Administration
Completed over 125 credit hours


Professional in Human Resources (PHR) -- May 2001 to Present